If you’ve bought a course and it’s not showing up in Enrolled Courses under the Courses Tab section of your RTDC profile, this article explains the most common reasons for this, and how you can find your course. 

If you don’t see the course you purchased on the Enrolled Courses Tab, please do the following:

Confirm you received a confirmation email for the course purchase 

1. After enrolling in a course, check to see that you’ve received a confirmation email from Ricasi Consultancy Limited. A confirmation email from [email protected] will be sent to the email address registered to your account. Be sure to also check your junk mail folder.

2. If you don’t see a confirmation email in that email account, this could indicate you purchased the course while logged into the RTDC platform with a different email address (or with an account that was created with an accidental typo: see below for more information). 

  1. See if you have multiple accounts registered with RTDC: occasionally students create more than one account by mistake. If you use multiple email accounts, or have an Linkedin, Facebook, or Google account, try logging in with the associated email addresses. Check to see if the course you purchased is in that account.
  2.  If you discover that you have created a second account by accident, and would like to merge the two accounts, please contact our Support Team for assistance.

If you didn’t receive a confirmation email in your email accounts, and it’s not in your spam folders, this could indicate the purchase did not go through.

Check your banking information 

Confirm that the course was in fact purchased by double checking the payment history in your MPESA, banking or PayPal account.  

If the purchase is showing in your financial information, but you have not been able to locate the course following the steps outlined above, you may have entered your email address incorrectly when you first signed up for an account on the RTDC platform. As a result, our system would attempt sending the confirmation email to that address, instead of the correct one. 

If you believe this may have happened, please contact our Support Team and provide relevant information about the purchase.